Hotel Policies

Standard 24 Hour Cancellation Policy


Cancellations must be received 24 hours prior to arrival to avoid penalty or forfeiture of deposit. If you do not arrive and check-in to your reservation, and have not previously cancelled your reservation, a no-show fee equal to the full amount of your reservations room rate plus taxes and fees will be charged.  Review the cancellation terms within your booking details as the cancellation policy is subject to change based on Rate, Room Type, Package, or Stay Dates.  

Standard Guarantee Policy


All guaranteed reservations require a valid credit card number and expiration date. The credit card securing the reservation will be charged the reservations First Night's Room & Tax balance 24 hours prior to the expected check-in date. If the required deposit is unable to be processed, the reservation may not be guaranteed and will be subject to cancellation.

Pet Policy


The Montecito Inn is pleased to welcome you and your dog. In an effort to ensure the peace and tranquility of all guests, we ask for your assistance with the following: • Dogs must be leashed at all times while on property. • Owners must be present, or the dog removed from the room for housekeeping to service your room. • Dog must be on a leash and in the owner’s control at all times. Dog may not be left alone. • Owner's responsibility will include interruption of activities to attend to a barking dog that may be disrupting other guests. • Dogs are restricted from the following areas within the property (these rules are per City Health Codes and the only exceptions are for Certified Guide Dogs): • Coast & Olive • Sushi|Bar • The Exercise Room • The Pool Area • The Lobby Areas.

A $150.00 one-time fee will be automatically charged to your account for each dog you have in your room. This fee is waived for ADA approved service animal. There is a 2 dog maximum occupancy per room. This fee in non-refundable. If there is any damage to the room due to your dog, the cost of repair will be charged to your account. You will also be responsible for any compensation given to another guest staying on property due to a disturbance caused by your canine and this will be charged to your account. 

Commission Policy


Montecito Inn will pay 10% commission to approved travel agencies, with a valid IATA #, on the following rates: Room Rate, and Package Rates (unless otherwise noted), rates booked through the GDS, and Group rates negotiated as commissionable by travel agents.  Commissions will be paid on only the Room portion of a rate, and does not include the following: taxes, hotel fees, package elements in rates (food and beverage, golf fees, tour fees, spa fees, etc.), cancellation fees, no-show fees, added nights after check-in, etc. OTA Reservations (ie, Expedia.com, Booking.com) reservations are not commissionable to Travel Agents.  Commissions are not available for Travel Agent's self travel; however, discounted rates may be offered at the time of booking, and are subject to availability. Montecito Inn does not pay commission for Group referrals.  Travel Agent must be the booking agent for Group's reservation in order to receive commission.  Commission rate and quantity of commissionable rooms within a Group will be negotiated at the time of proposal.

Montecito Inn commissions will be paid for each night at an eligible rate, up to the first 29 nights of a guest's stay.

Commission Invoices must be submitted within 6 months of the guest's departure.

Group Policy


6 or more reservations for the same party during the same stay dates constitutes a Group, and reservation policies are subject to change and may vary. Please contact Group Sales at groupsales@montecitoinn.com for Group reservations.  Please note that if 6 or more reservations are individually booked without Group Sales authorization, the Montecito Inn reserves the right to change the Rate, Guarantee Policy and Cancellation Policy on each reservation and may require a contract to be signed in order to continue securing the accommodations booked.

Contact Us

If you have any questions or concerns regarding these hotel policies, please contact us at: contactus@montecitoinn.com.